Terms & Conditions
Cancellation, Reschedule and Relocation
Kayak Fun is committed to safety and therefore unconditionally reserves the right to cancel or change tour destinations in the event of inclement weather. Any proposed changes to scheduled tour destinations will be discussed with you prior to your booked tour.
We understand sometimes things happen and you need to reschedule. Bookings can be rescheduled for a fee of $8.00 per person providing at least 48 hours notice is given. If between 24-48 hours notice has been given, this fee will increase to 20% of the activity’s cost per person. If less than 24 hours notice has been given, there will be no opportunity to reschedule the booking. Gift vouchers are available and can be used on any tour to the value of the original gift voucher.
Refunds are given if a Doctors Certificate is sent within 12 hours of the event start time. Overseas and interstate visitors have the option of a full refund, rescheduling or a gift certificate.
Tours will not be cancelled due to cold weather, hot weather, light rain or light winds.
Kayak Fun reserves the right to cancel a tour if there are too few participants booked (minimum of 6). Any such cancellations will be made with at least 24 hours notice prior to commencement of a tour and will be rescheduled to a mutually suitable date and time. Overseas and interstate visitors have the option of a full refund or reschedule.
In the event that you need to cancel or reschedule your tour please contact us via email only. If cancellation is within 48 hours of your tour departure you will not be entitled to rebook or a refund. If you are late or miss your scheduled tour you will not be entitled to a refund.
Participants must be at least 8 years of age (12 years of age for night kayaking).
Any participant who, at the reasonable belief of a Kayak Fun Tour Guide, appears to be under the influence of alcohol and/or other drugs prior to the commencement of a tour will NOT be allowed to participate and their payment will be not be refunded.
Any participant found to be endangering or participating in anti-social behaviour towards the Kayak Fun Tour Guide or other tour participant/s, prior to or during the tour, will be removed from the tour and no refund will be provided.
Note all participants must stay in the group for safety If you cannot keep up with the group you will be asked to get back on land with help, we will offer a tour on Tingalpa Creek, there will not be a refund.
- All participants will be accommodated in a sit on top kayak for safety and stability.
- All participants will be issued with a life jacket which must be worn at all times during the tour on the water.
- Participants are advised to bring sun protection, sunscreen, hats and a long shirt.
Gift Certificates are valid for 3 years. Gift Certificates are not refundable.
Contact us to discuss your Group Booking requirements. See Custom kayak tours